To meet the needs of companies engaged in operations around the globe, Lighthouse Services offers 24/7/365 worldwide hotline access. Features and benefits of our global hotline services include:
Locally Compliant
Our hotline program fully integrates and complies with country-specific protocols and laws around the globe. We tailor our hotline program to meet the requirements of every nation in which you conduct business.
Ease of Communication
You won’t have to worry about communication or language issues, regardless of a reporter’s country of origin. All our hotline reports are communicated to our clients in English after being translated from over 140 available local languages. Foreign language web submission forms are also included at no additional cost.
Convenience
We’ve designed our worldwide hotline to be as convenient and user-friendly as possible. Employees will have access to both a toll-free number which is available from almost anywhere around the globe, eliminating long-distance phone charges, as well as foreign language web submission forms.
Privacy Protection
We make protection of employees’ personal data our top priority. We adhere to the EU-U.S. Privacy Shield Framework developed by the Department of Commerce in coordination with the European Commission. The framework offers guidance for U.S. organizations regarding how to provide adequate protection for personal data from the EU as required by the European Union’s Directive on Data Protection.
General Data Protection Regulation (GDPR) Compliant
The European Union’s General Data Protection Regulation (EU GDPR) was created with the purpose of regulating the way EU citizens’ personal data is protected by companies. The General Data Protection Regulation standardizes data protection law across all 28 EU countries and imposes rules on controlling and processing personally identifiable information. As such, because Lighthouse Services operates within the EU and our clients may process EU citizens’ data, our services are in compliance with the Regulation.
Contact us to learn more about our worldwide hotline capabilities. For an overview of best practices regarding the implementation of a hotline in EU nations, we invite you to view our whitepaper titled “Launching a Whistleblower Hotline across Europe.” — click here