Your hotline must protect more than your bottom line. Lighthouse Services offers safe, secure reporting methods that give your company and your employees peace of mind and protection.
Our comprehensive hotline program includes all of the following at no additional cost:
- Multiple reporting channels
- Toll-free number
- Customized website
- Text messaging
- Fax
- Postal mail
- 3 levels of reporter anonymity
- Rapid incident report submission
- Case Management System (CMS)
- Client-branded web reporting pages
- Exclusive client web reporting URL
- Promotional and instructional material
- Client-branded ethics hotline training video
- Easy onboarding process
- Monthly summary reports
- Consultation with subject matter experts
Key Features
Efficient implementation
1 business day setup requiring minimal customer involvement. Implementation guide, templates and program materials including posters and wallet cards are available.
24/7/365
We are ready for calls 24 hours a day, 7 days a week, 365 days a year. We offer reporters 3 levels of anonymity and are available whenever your employees need us.
Toll-free access
Toll-free access and web reporting eliminate concerns over cost barriers. Your employees never have to worry about being charged a fee to connect with us.
Flexibility
Our comprehensive service includes web, fax, mail, email, text and toll-free 1-800 live telephone service. Employees can choose from any of our 6 contact methods.
Open exchange
Our service allows users to re-contact us and add information or obtain a status update to a previously submitted report. When possible we can also act as the intermediary between you and the reporter to facilitate anonymous dialog.
Easy-to-use reports
You receive actionable incident reports via email, easy to understand monthly summary and ad hoc reports and quick access to every detail of each reported incident.
Specialized operators
Our staff is professionally trained and accustomed to dealing with caller concerns, stress and frustration. There is never a need for callers to feel intimidated.
Independence
Research shows that when you offer independent third-party hotline services your employees feel safer and are more likely to report concerns.
Technology
Using the latest in CTI and security technology, we have maintained our position on the leading edge of hotline provisioning services. We offer competitive pricing due to our automated workflow, allowing us to pass those savings on to you.
Quality
We have been providing hotline services since 2003 and our call center operations have won many national awards for excellence and commitment to training.
Worldwide Access
To meet the needs of companies engaged in operations around the globe, Lighthouse offers 24/7/365 worldwide access.
Multi-language services
Our specialized representatives are available in English and Spanish as well as over 140 languages with our interpreter services.
Retention
All your reports and supporting data are permanently retained and easily retrieved.