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Lighthouse Services

Lighthouse Services

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    • Case Management System (CMS)
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Case Management System

Lighthouse can save you time and labor costs by including our powerful and efficient Case Management System (CMS) at no additional cost. The CMS is a secure, web-based tool that allows you to manage and collaborate on all your hotline reports and investigations.

For companies with high call-volume, tracking and analyzing hotline reports can be complicated, not to mention highly labor-intensive.

With our CMS, you can track every issue from a report’s receipt through its resolution, allowing you to optimize investigations, reduce administrative oversight, ensure due diligence and create an audit trail.

With CMS you can:

  • View the report online at your convenience
  • Assign the incident to the appropriate party for investigation
  • Set the risk level, priority and status of reports
  • Record follow-up and outcome notes
  • Anonymously dialog with reporter
  • Generate reports and charts to help you track activity and analyze trends
  • Create customized fields
  • Generate an audit trail for added internal control
  • Attach digital files to a record
  • Link reports with common characteristics
  • Search the database using keywords and date filters
  • Permit multiple users
  • Send messages to system users
  • Add internal incidents not submitted through Lighthouse
  • Easily respond to a reporter with our Quick Response feature
  • Integrate your data using our API feature
  • Easily train new users with our how-to help file and tutorial video
  • Customize both system and user settings
  • Customize security settings with enhanced features
  • Set incident report status reminder notifications

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Try Our Case Management System!


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Customized – Affordable – Secure. One Day Setup

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Lighthouse Services, LLC

1710 Walton Rd., Suite 204
Blue Bell, PA 19422

A Division of Syntrio, Inc.
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