Case Management System

Lighthouse can save you time and labor costs by including our powerful and efficient Case Management System (CMS) at no additional cost. The CMS is a secure, web-based tool that allows you to manage and collaborate on all your hotline reports and investigations.

For companies with high call-volume, tracking and analyzing hotline reports can be complicated, not to mention highly labor-intensive.

With our CMS, you can track every issue from a report’s receipt through its resolution, allowing you to optimize investigations, reduce administrative oversight, ensure due diligence and create an audit trail.

With CMS you can:

• View the report online at your convenience
• Assign the incident to the appropriate party for investigation
• Set the risk level, priority and status of reports
• Record follow-up and outcome notes
• Anonymously dialog with reporter
• Generate reports and charts to help you track activity and analyze trends
• Create customized fields
• Generate an audit trail for added internal control
• Attach digital files to a record
• Link reports with common characteristics
• Search the database using keywords and date filters
• Permit multiple users
• Send messages to system users
• Add internal incidents not submitted through Lighthouse
• Easily respond to a reporter with our Quick Response feature
• Integrate your data using our API feature
• Easily train new users with our how-to help file and tutorial video
• Customize both system and user settings
• Customize security settings with enhanced features
• Set incident report status reminder notifications