| Anonymous Reporting Hotlines |
Lighthouse's telephony solution
is protected from any third party infiltration. Employees trust our
services because of our pledge of confidentiality. We inform all callers
that their anonymity is always protected. |
| In-house Hotline |
In-house systems discourage
reporting because of a perceived lack of independence. There is skepticism
that reports will be forwarded to the appropriate authority. Caller
ID, voice recordings and other technologies inhibit user confidence. |
| Web Reporting |
Employees are suspicious of
web solutions as they can be infiltrated or compromised and web history
is traceable. Employees have little confidence that web systems are
truly anonymous. |
| Email Reporting |
Emails can be traced by companies
in addition to computer hard drives that can be read even after they
have been "erased." Most companies have informed their employees that
email will be monitored. |
BEST PRACTICE
Our Interview Specialists are the most experienced in the hotline
industry, and they use our advanced system to ensure the highest quality
interview. This system dynamically adapts the interview to the issue
being reported and conducts real-time Quality Assurance to ensure
a truly accurate, complete report.
Our system enables you to:
- Comply with laws like the Sarbanes-Oxley Act and Canadian Bill
198
- Provide a risk-free way to voice concerns
- Reduce liability and demonstrate due diligence
- Identify serious issues early
- Prevent unacceptable behavior
- Reduce losses from misconduct
Lighthouse provides toll-free services to employees as a means of
anonymously reporting 24 hours a day, 365 days a year, in confidence, a
broad array of issues and ethical concerns. Our service is a proven way of
gaining feedback from employees regarding perceived misconduct or wrongful
behavior at a fraction of the cost of operating and managing a program
in-house. All our reports are reviewed for quality and confidentially
communicate a whistleblower's complaint effectively and cost efficiently,
insuring our client's compliance with "best practices" in anonymous employee
reporting.
A written report of every call is forwarded to the company's designee for
appropriate action to resolve the problem. Our comprehensive services
include Internal Control and Fraud / (Sarbanes-Oxley Section 301
compliance), Human Resources (Affirmative Defense) and Ethics & Compliance
reporting all inclusive and there are no supplemental fees for our English
and Spanish incident reports as well as our monthly activity summary
reports. Complaints can be submitted via e-mail, telephone, web, mail,
or fax. Our calls are always handled by live operators.
|
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