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Case Management System
For large companies with high call-volume, tracking and analyzing hotline reports can be complicated, not to mention highly labor-intensive.
If you operate a large organization, Lighthouse can save you time and labor costs by including our powerful and efficient Case Management System (CMS) at no additional cost. CMS is a secure web-based tool that allows you to manage all your hotline reports and investigations from your desktop.
With our CMS, you can track every issue from a report’s receipt through its resolution, allowing you to optimize investigations, reduce administrative oversight, ensure due diligence and create an audit trail.
With CMS you can:
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View the report online at your convenience |
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Assign the incident to the appropriate party for investigation |
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Set the risk level, priority and status of reports |
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Record follow-up and outcome notes |
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Anonymously dialogue with complainant as needed |
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Create reports and charts to help you track activity and analyze trends |
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Create an audit trail for added internal control |
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Attach digital files and documents to a record |
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Search the database using keywords and date filters |
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Permit multiple user levels |
CMS also allows you to create reports in multiple formats so you can easily share information with colleagues, ensuring that employees who “need to know” are never left out of the loop.
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